We fully recognize the importance of services excellence and are committed to provide a wide range of services and e-care programs to meet the infrastructure support needs of our clients. 

Our service engagements encompass initial planning to site commissioning, full turnkey project management, as well as a range of customer-tailored value-added services.

  • WE are committed to provide fuss-free single stop solutions
  • WE promised peace of mind engagements
  • WE pledge to ensure environmental sustainability

Returning a product for service or repair?


RMA Terms and Conditions

Terms and Conditions
  1. 1.

    Repair/replacement can be made for products procured from Enetek Power Asia Pte Ltd. 

  2. 2.
    Repair Registration

    The RMA form has to be completely filled out by the customer and electronically submitted to Enetek Power Asia service centre. No repair/exchange of defective        units will be processed unless the RMA form has been filled out as required.

  3. 3.
    Return Delivery

    Faulty units should only be returned to the following address freight prepaid within 30 days upon RMA approval.

  4. 4.
    Delivery time

    Enetek Power Asia service centre will proceed with the repair/replacement process as soon as possible but the delivery is dependent on local conditions.

  5. 5.
    Non-returned units (special instances where replacements were sent prior to RMA returns)

    Should the faulty unit not be returned to the Enetek Power Asia service centre within 14 days after receiving the replacement unit, Enetek Power Asia will have the        prerogative to invoice the replacement unit.

  6. 6.
    Non-registered returns

    Enetek Power Asia requires pre-authorization for the return of all products. Products not authorized for return shall be sent back at customer’s expense. Enetek        Power Asia will not be liable for any loss of or damage to unauthorized return items.

  7. 7.
    Fault analysis

    Enetek Power Asia will carry out a fault analysis of the returned equipment for quality assurance. Customers shall have no entitlement to a detailed fault report.

  8. 8.
    The RMA terms and conditions are subject to change without notice.
Enetek Power Asia Pte Ltd
8 Pandan Crescent
#04-03, Singapore 12846
Attn: Service Centre

Should the service hotline conclude to a replacement/repair, the please proceed to complete the corresponding RMA document.

Equipment Information
Error Description